We want every C'est Ça Hévíz order to reach you safely and for your shopping experience to be simple
and transparent. This policy applies to purchases made through our official online store, including the
7-Day Hévíz Wellness Ritual and 14-Day Hévíz Wellness Ritual.

Shipping & Delivery

Orders are prepared and shipped to the delivery address provided during checkout. Available delivery methods, shipping costs and estimated delivery times will be displayed during checkout before you complete your purchase. Please ensure that your delivery details are correct and complete.

If your order has not arrived within the expected delivery period, please contact our Customer Service
team at customer@feelingood.com. We will investigate the shipment and assist you.
 

14-Day Right of Withdrawal
If you are a consumer purchasing online within the European Union, you generally have the right to
withdraw from your purchase within 14 days of receiving the goods, without giving a reason, subject to the exceptions provided by applicable law.

To exercise your right of withdrawal, please contact us within the applicable 14-day period at
customer@feelingood.com. Please provide your name, order number, product ordered and date the order was received. We will provide the necessary return instructions.

Sealed Products & Hygiene
C'est Ça Hévíz hydrogel patches are supplied in individually sealed pouches. For health-protection and hygiene reasons, products whose protective individual packaging has been opened may not be eligible for return under the statutory right of withdrawal where the applicable legal requirements for this exception are met.

For our 7-Day and 14-Day Hévíz Wellness Rituals, please keep the individual patch pouches sealed if
you are considering returning your purchase. Opening the outer Ritual box does not by itself mean that we will automatically reject your return. We will assess the condition of the individually sealed products and the applicable consumer-law requirements. Your statutory rights concerning defective or non-conforming products remain unaffected.

Returning an Unwanted Order

After notifying us of your withdrawal, please return the eligible products according to the return
instructions provided by our Customer Service team. Products should be returned complete, with the relevant individual pouches unopened and sealed, with all components belonging to the purchased Ritual, and appropriately packaged to prevent damage during return transportation.

Where permitted by applicable law, the customer may be responsible for the direct cost of returning
goods following a change-of-mind withdrawal. Please do not send a return before contacting us at customer@feelingood.com.

Refunds
Once the returned goods have been received and assessed, we will process the applicable refund in
accordance with EU and national consumer law. For a valid statutory withdrawal, refunds will be made using the same means of payment used for the original transaction unless otherwise agreed.

We may withhold reimbursement until we have received the goods back or you have supplied evidence
of having sent them back, where permitted by applicable law. 

 

Damaged, Defective or Incorrect Products
If your order arrives damaged, defective, incorrect or does not correspond to what you ordered,
please contact us as soon as possible at customer@feelingood.com. Please include your order number, product name, batch/lot number if available, a description of the issue, and photographs of the product and packaging where appropriate.

We will review your claim and arrange an appropriate remedy in accordance with applicable consumer
protection law. This is separate from the 14-day change-of-mind withdrawal right. Opening a product does not remove your statutory rights where the product itself is defective or non-conforming. EU consumers benefit from a minimum two-year legal guarantee of conformity for consumer goods,
subject to applicable EU and national law.

Skin Reactions & Product Safety
Your safety is important to us. If you experience an unexpected skin reaction, significant irritation or another undesirable effect while using a C'est Ça Hévíz Hydrogel Patch, please discontinue use and contact us at customer@feelingood.com.

Where possible, please provide the product name, batch/lot number printed on the packaging, when and
where the patch was applied, approximate duration of use, description of the reaction, when the reaction appeared, and photographs where appropriate.

This information allows us to properly document and evaluate the report and, where necessary, follow
the applicable cosmetic-product safety procedures. A report concerning an undesirable reaction will be handled as a product-safety matter, independently of whether the product qualifies for a normal change-of-mind return.

Incorrect Delivery Address / Unclaimed Packages
Customers are responsible for providing accurate and complete delivery information. If an order is returned to us because an incorrect or incomplete address was provided, or because the package was not collected, please contact customer@feelingood.com. Any reshipment costs will be communicated before the order is dispatched again, subject to applicable consumer law.
 

Contact Us
For questions about shipping, returns, refunds, damaged products or product-related concerns, please
contact C'est Ça Hévíz Customer Service customer@feelingood.com. Please include your order number whenever your enquiry relates to an existing purchase.

Your Statutory Rights
Nothing in this policy limits or excludes any rights you have under applicable European Union or
national consumer protection law. EU consumers generally have a 14-day withdrawal right for distance purchases and a minimum two-year legal guarantee for non-conforming consumer goods, subject to applicable conditions and exceptions.